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Published on 26th February 2019 Categories: Utilities & fuel

Title: Procure North Yorkshire partnership switch water services

The Requirement

Scarborough Borough Council work in partnership with Selby District Council and Ryedale District Council for procurement activity via Procure North Yorkshire. The partnership has developed a strategic and collaborative public procurement programme. This enables the three councils to pool their annual budgets to buy the supplies, services and other works needed to deliver services to the public. Combining their annual spend in this way has a positive impact on performance and the councils’ ability to provide greater value for money.

The Solution

In November 2017, Castle Water achieved recommended supplier status in the first aggregated further competition, enabling participating public sector customers in England to access the Crown Commercial Service (CCS) framework for the provision of water and wastewater services. The framework allows public sector customers in England to switch to a single retail provider for their billing and account management services and secure their retail costs for 2-3 years.

Procure North Yorkshire was eager to take advantage of the CCS framework, enabling their partners to switch their water supplier and secure both the best deal and a high-quality service offering.

“We are dedicated to providing a tailored service for our customers. Our partnership with CCS means the public sector can now receive the same high service standards, while achieving real cost savings.”

John Reynolds, OBE CEO & Founder Castle Water

The Result

Having switched to Castle Water through the framework, the partnership has benefited from competitive water rates, an experienced Commercial Relationship Manager, highly-rated customer support with experience to advise on a huge range of value-added services to help them get the most from their water services.

"The switch to Castle Water was efficient and well communicated. Since then, all-round customer service has been excellent. Communication is easy and we are well looked after by Castle’s CCS Team".

Dale Casson Senior Procurement Officer, Procure North Yorkshire

Get Involved

Find out how you can save on your water requirements with CCS - fill in our contact form and quote 'Water'.